Terms and conditions

Who we are

This website is run by Fernhill Kitchen, who is the seller of everything sold on it.

Our business and contact details are set out below.

Placing an order

When you place an order we'll confirm we've received it. The contract between us starts when we accept your order. We may decline an order — for example if an item is out of stock or a price was clearly wrong — and if we do, we'll refund anything you've paid.

Prices and payment

Prices are in pounds sterling (GBP) and include VAT where it applies. Any delivery charge is shown at checkout before you pay.

If you choose cash on delivery, you pay when your order arrives.

Delivery and collection

We'll deliver to the address you give us, or have your order ready to collect if you chose collection. Any delivery or collection times we give are estimates. If your order is going to be significantly late, we'll let you know.

Your right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel most orders within 14 days of receiving the goods, without giving a reason. Tell us you want to cancel, then send the goods back within a further 14 days. We'll refund you, including the standard delivery charge, within 14 days of getting the goods back or of you showing proof that you've sent them.

The right to cancel doesn't apply to perishable goods such as food and drink, items made or personalised for you, or sealed goods that can't be returned for health or hygiene reasons once unsealed.

See our Returns & Refunds page for how to return an item.

Faulty or misdescribed goods

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. If they aren't, you can reject them for a full refund within 30 days of receiving them; after that you can ask for a repair or replacement, or a refund if that isn't possible.

Our responsibility to you

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

Which law applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in the courts where you live.

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